Tuesday, April 20, 2010



Hospitality is all about people and relationships. We, at Cindrella, constantly address team spirit and emphasise on quality to make guest comfortable.

There are five important aspects to hospitality – attitude, learning, listening, warmth/smile/care and simplicity. Minute things make a big difference and creates a bigger picture.

In hospitality, consistency is something invaluable.

Today the clear and present danger facing hotels in the brand game is one, and only one. It’s the assumption that the brand promise is reposed in another facet of a hotel, perhaps in its legacy, its technology or its glossy interiors. But like yesterday, it still rests with the employee, who defines, delivers and determines the guest experience.

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